Return Policy

Returns

If you are unsatisfied with your product for any reason you will have 90 days from the date of purchase to return the product and request a refund. You may return any Product purchased on sugarmute.com in accordance with the terms below:

• A return authorization must be requested and approved within 90 days of your date of purchase. You must contact us at support@sugarmute.com to request and receive an RMA.
• The return authorization number must be included along with your returned product.
• Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return. You will have to pay for shipping.
• You must return the Product to the address provided to receive a refund at your cost within 14 days of receipt of RMA.
• Returned Product(s) must be in good physical condition (not physically broken or damaged).

For your convenience, the return address for SugarMute is:
19655 E 35th Dr #100, Aurora CO 80011, USA

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@sugarmute.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@sugarmute.com.

The information on this website has not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.
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